How to Fix Common Shopify Error Codes

Steven Grrat - Writer for Egnition
By Steven Grrat
Head and shoulders photo of Michelle Meyer
Edited by Michelle Meyer

Published June 23, 2024.

A woman sitting in front of a laptop computer looking at the error 404 code on her screen

Shopify is a great e-commerce platform known for its user-friendly interface and extensive features for managing online stores. But sometimes, users run into errors while using Shopify. Below, we discuss common Shopify error codes and provide solutions to help you have a hassle-free e-commerce experience.

5 Common Shopify Error Codes

  1. Error code 404: Page not found
  2. Error code 429: Too many requests
  3. Error code 500: Internal server error
  4. Error code 502: Bad gateway
  5. Error code 503: Service unavailable

Understanding Shopify Error Codes

Error codes are important for troubleshooting and identifying specific issues within the Shopify platform. These codes are alphanumeric representations that give insights into the underlying problems. By understanding these error codes, you can effectively resolve them and ensure your Shopify store runs smoothly.

1. Error Code 404: Page Not Found

Error code 404, meaning "Page Not Found," occurs when a requested page or resource can't be located on your Shopify store. This can happen because of:

  • Incorrect URLs
  • Broken links
  • Deleted pages

Tips to Fix Error Code 404

  • Check that the URL you entered is accurate and properly linked.
  • Double-check any recent changes you made to your store's structure.

2. Error Code 429: Too Many Requests

When your Shopify store exceeds the API rate limits, error code 429, or "Too Many Requests," is triggered. This error usually happens when your store makes an excessive number of API calls within a specific time frame.

Tips to Fix Error Code 429

  • Reduce the number of API calls your store makes.
  • Optimize your code to minimize unnecessary requests, or consider implementing caching techniques to reduce the server load.

» Try these techniques to overcome Shopify rate limits

3. Error Code 500: Internal Server Error

Error code 500, also known as an internal server error, indicates a problem with the server handling the request. This issue can occur because of:

  • Server misconfigurations
  • Incompatible apps or themes
  • Temporary glitches

Tips to Fix Error Code 500

  • Refresh your page to see if it was a temporary issue.
  • Clear your browser cache.

4. Error Code 502: Bad Gateway

Error code 502, also known as a "Bad Gateway" error, happens when there's a communication problem between servers. This can happen because of:

  • Server misconfigurations
  • Temporary network issues
  • Faulty DNS settings

Tips to Fix Error Code 502

  • Refresh the page to see if it was a temporary glitch.
  • Reset all your bookmarks before visiting the page again.
  • Clear your browser cache.

5. Error Code 503: Service Unavailable

Error code 503 indicates that the server is temporarily unavailable. This error typically occurs during server maintenance or when there's high traffic.

Tips to Fix Error Code 503

  • Refresh the page after a few moments to see if the server becomes available.
  • Check Shopify's status page or their social media accounts for any announcements regarding maintenance or service disruptions.

If you can't resolve the error on your own, it's best to contact Shopify support for assistance. Their team can investigate the issue and provide further guidance.

Troubleshooting Tips for Common Errors

In addition to specific error code solutions, there are general troubleshooting tips that can help you resolve various Shopify error codes:

  • Clear browser cache and cookies Clearing your browser cache can eliminate any temporary conflicts that may cause errors while accessing your Shopify store.
  • Disable conflicting apps Some apps installed on your store might conflict with the platform, leading to error codes. Disable or remove any suspicious or outdated apps to identify the cause of the error.
  • Try a different browser or device Occasionally, errors may be browser-specific. Consider switching browsers or devices and see if the error persists. This will help identify if the issue is related to your setup.
  • Check for theme or app updates Outdated themes or apps can sometimes cause errors. Make sure that all themes and apps you've installed are current. Updating them can often resolve compatibility issues and eliminate error codes.
  • Utilize Shopify community forums and documentation The Shopify community forums and documentation contain valuable insights from experienced users and Shopify experts. Explore these resources to find solutions or seek guidance for specific error codes.

Prevent Errors and Streamline Development

While some errors in your Shopify store are out of your hands, you can still take steps to prevent as many as possible. That's where Egnition's Simple Sample Data comes in.

  • Generate sample data with one click, creating a comprehensive testing dataset for your Shopify store.
  • Choose from different sample datasets to populate your store, ensuring the generated data aligns with your specific niche or product offerings.
  • Easily remove test data when you are done, keeping your store clean and ready for production.

By easily generating realistic sample data such as products, collections, orders, and customers with just a click of a button, Simple Sample Data allows you to create a robust testing environment for your development store. This enables you to identify and address potential issues before they impact your live store, minimizing the chances of encountering those errors that are often beyond your control.

Simple Sample Data

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Overcoming Shopify Error Codes like a Pro

Understanding, preventing, and promptly resolving error codes is crucial for a smooth e-commerce experience with your Shopify store. By following the suggestions and troubleshooting tips mentioned, as well as implementing Simple Sample Data, you can effectively overcome these errors. However, remember to reach out to the Shopify support team if any issues persist or if you need additional assistance.

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