Optimal length of time on a Shopify return policy?

Asked 10 months ago

Hi guys, what kind of time frames are y'all giving your customers when it comes to return policies. I currently offer a 14 day return policy but was thinking of extending it to give customers more confidence when making a purchase. What do you think?

Davin Beltran

Tuesday, May 16, 2023

The standard timeframe for a return policy on Shopify is 14 to 30 days from the delivery date. Extending your return policy beyond 14 days – maybe 30 or 60 days – can instill more confidence in your customers and potentially increase sales. This allows customers ample time to evaluate their purchase and return it if necessary. However, make sure to maintain a balance between customer satisfaction and operational feasibility.





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