Does Shopify handle customer support for discount related queries?

Asked 2 years ago

A lot of my customers are sending me emails related to order discounts. Does Shopify handle this as part of customer support, or do I need to do it myself?

Luciano Cash

Tuesday, June 07, 2022

Customer service is a required cost of conducting business and the cornerstone for creating a loyal customer base. This is why there is so much pressure to respond swiftly and with extreme caution. Although Shopify does not handle discount-related queries, you can install the Order to Discount app.

This Shopify app lets you create email templates for order follow-up emails, client complaints, and loyalty discounts. You can check auto-generated emails, personalize them for specific clients, and send them with a single click with Order to Discount.

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