What do I say to be proactive if customers have shipment issues?

Asked 2 years ago

Hi, I am reviewing the process for my e-commerce store and I am going through the customer satisfaction practices I have in place for customer complaints. Is there a way to be transparent with customers about their shipment and order fulfillment issues? I do not know what to say to customers in these situations when product delivery does not go according to plan. Thanks in advance!

Bert Haynes

Friday, September 30, 2022

If you are having shipment issues you should create a notification in an open and timely way that apologetically informs your customers when they can expect to receive their goods. Additionally you should give them an opportunity to cancel or modify their order at no extra cost.

Two ways to avoid shipment issues and still gain revenue is to set up a pre-order function that kicks in once you are out of stock, as well as a "notify when available" option.





Write an answer...

Cancel

Please follow our  Community Guidelines

Can't find what you're looking for?
Don't Know what Shopify is?

Start your own online eCommerce business using Shopify platform. Shopify gives you all the tools needed to make the journey easier, faster and more profitable.

Frequent Releases

We work tirelessly to deliver more value to your business. Our roadmap is largely based on the questions you ask. We listen and we deliver as often as we can.

24/7/365 apps support

You can reach out to us via a dedicated support icon in the apps. We're always there. Or simply send us an email with your questions at support@egnition.io

Pin It on Pinterest